*The Mochies Shoes Exchange and Return Policy*
Welcome to The Mochies Shoes! We are dedicated to ensuring that you are completely satisfied with every purchase. In the instance where you may need to exchange or return your purchase, the following policy has been established to ensure a smooth and customer-friendly process.
*Time Frame for Exchange and Return:*
Exchanges and returns must be initiated within 10 to 15 days from the date of purchase. Requests made beyond this time frame will not be eligible for exchange or return.
*Condition of Shoes for Eligibility:*
– Shoes must be unworn, free from any scuffs, marks, or alterations, and in their original condition.
– The original packaging, including the shoebox, tags, and any additional materials that came with the shoe, must be intact and undamaged.
– A valid receipt or proof of purchase must be presented at the time of the exchange or return.
*Exchange Process:*
If you wish to exchange your purchase for a different size, color, or style within the eligible time frame:
1. Visit our store with the shoes and the original proof of purchase.
2. Our staff will inspect the shoes to ensure they meet the return conditions.
3. Once approved, you can select your new pair of shoes. If there is a price difference, you will either be refunded the difference or required to pay the additional amount.
*Return Process:*
Should you need to return your shoes, the following steps should be taken:
1. Bring the unworn shoes along with the original packaging and proof of purchase to our store.
2. Our staff will review the returned item(s) to confirm that they are in an unworn state and comply with our conditions for a valid return.
3. Upon verification, you will receive a refund credited through the original method of payment, or if you prefer, store credit for the amount of the purchase.
*Non-returnable Items:*
Please note that certain items are excluded from this policy and are deemed final sale:
– Customized or personalized shoes.
– Special orders or items purchased on clearance.
– Any product with signs of wear or damage.
*Important Notes:*
– Shipping fees, where applicable, are non-refundable.
– In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn or is not in the condition sent.
– The Mochies Shoes reserves the right to deny any return or exchange that does not meet our policy criteria.
We strive for your full satisfaction with every Mochies Shoes purchase. Our staff is always ready to assist you with any questions or concerns regarding our Exchange and Return Policy. Thank you for choosing The Mochies Shoes for your footwear needs.